Acta Universitatis Danubius. Œconomica, Vol 9, No 2 (2013)

The Training Process of Civil Servants Employees in Ministry of Economic Development in Kosovo: Effect of Training through the Prism of Participants and Interpretation of Employee Questionnaire Survey

Florina Mehaj-Kosumi


The Institutions of Public Administration in the Republic of Kosovo are relatively new institutions. This Paper addresses the need for a more carefully specified training process for the civil servant employees of the Ministry of Economic Development [MED]. The paper has assessed the trainings provided during the period 2005-2011, focusing on the effects and results for increase of skills and knowledge of trained employees. Despite the large number of training topics it has never been clear how effective they were, what knowledge and skills the employees gained through these trainings and whether they have increased their skills and applied in their workplace. This study was conducted to improve the performance of MED employees and to design trainings that enable employees to gain new skills and knowledge. During the research activities, especially from the first survey conducted with MED officials it was noticed that there was a discrepancy between the organized training courses and shown results at work by the trained officers. It is recommended to design an effective evaluation process on training. MED, has not issued any report on how effective the previous training have been, what new skills and knowledge an employee has applied at his/her workplace. This lack not only faded the whole process of trainings, but it demotivated employees on taking seriously the training process


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